Returns and Exchanges

Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 60-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty.

Starting a Return

Simply contact our Customer Care Center at 1-800-657-8214 (USA) or 1-541-245-4488 (outside USA), by email, or via live chat and we'll take care of you.

You will be given an RMA (Return Merchandise Authorization) number which is required to process your return. 

How it Works

We refund you the product price, which is your total order minus shipping costs. We do not refund original or return shipping. You will receive 2 emails for your return, if you do not see those emails in your inbox within 20 minutes of processing your return request, please check your spam inbox.

The 2nd email will contain a prepaid shipping label to mail your return back to us at no cost to you. 

You have 14 days to return your items, if your order has not been returned within that timeframe we will cancel your Return Authorization and your order will NOT be refunded. You will then need to contact our customer support to set up a new return. 

Keep in mind that if you set up your return at the end of your 60 day return window and you fail to return your products within the 14 day grace period, we will no longer be able to issue your refund or accept your returned merchandise and any returned product will be returned back to you.

Please allow up to 10 business days AFTER the package has been delivered  to process your return and issue your refund.

We will issue your refund back to the original form of payment that was used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we refund your order.

Refused Packages

Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.