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Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 60-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty.
Simply contact our Customer Care Center at 1-800-657-8214 (USA) or 1-541-245-4488 (outside USA), by email, or via live chat and we'll take care of you.
You will be given an RMA (Return Merchandise Authorization) number which is required to process your return.
We refund you the product price, which is your total order minus shipping costs. We do not refund original or return shipping. Refunds are typically processed within 2 weeks, but may take up to 30 days or more. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order.
Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.