U.S. Shipping Policies

If you are located outside of the United States, please visit our international shipping page.

Order Processing

Orders generally leave our warehouse within 2–3 business days of the purchase date.

Rush Processing

If you would like your order to be processed faster, we offer rush processing for an additional five dollars. Rush processing ensures your order leaves our warehouse no later than the next business day after it is placed, and applies only to the speed in which your order is processed, not how long it takes to ship once it leaves our warehouse. You may request rush processing by phone or add it during checkout if placing your order online.

Shipping Carriers and Delivery Times

Orders placed within the US are shipped via UPS. If you are shipping to a PO Box, you must place your order by calling our Customer Care Center at 1-877-721-7361 (USA) or 1-541-245-4488 (outside USA).

  • UPS Ground—Order ships within 2–3 business days of the date you placed your order. Average delivery time is 2–7 business days from the date your order leaves our warehouse.
  • UPS 3-Day Select—Order ships same business day if placed before 12 pm PST, next business day if placed afterwards. Shipment is delivered by 7 pm 3 business days after the date your order leaves our warehouse. UPS does not deliver on weekends unless an additional 15 dollar fee is collected. Orders placed on the weekend will ship on the next business day.
  • UPS 2-Day Air—Order ships same business day if placed before 12 pm PST, next business day if placed afterwards. Shipment is delivered by 7 pm two business days after the date your order leaves our warehouse. UPS does not deliver on weekends unless an additional 15 dollar fee is collected. Orders placed on the weekend will ship on the next business day.
  • UPS OvernightMust place by phone. Order ships same business day if placed before 12 pm PST, next business day if placed afterwards. Shipment is delivered by 5 pm one business day after the date your order leaves our warehouse. UPS does not deliver on weekends unless an additional $15 USD fee is collected. Orders placed on the weekend will ship on the next business day.

Shipping Guarantee

We guarantee that your shipment will be delivered on time, unless it is delayed due to causes beyond our carriers' control. For example:

  • Adverse weather conditions, natural disasters or other acts of nature
  • Delays caused by customs, governments or other law authorities
  • The unavailability or refusal of a person to accept delivery of the shipment
  • Shipments released without obtaining a signature if a signature release is on file
  • If a recipient accepts a delivery without noting any damage on the delivery record
  • Packages delayed or undeliverable due to insufficient information provided by the customer
  • International holidays
  • Riots or other civil disruptions
  • Disruption or failure of communication and information systems ( UPS, FedEx or otherwise )
  • Disruptions in national or local air or ground transportation networks ( UPS, FedEx or otherwise )