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You may cancel or make changes to your order as long as it has not yet shipped from our warehouse. This must be done by calling our Customer Care Center during normal business hours, Monday through Friday 6 am—4:30 pm PST. We cannot guarantee cancellations or changes requested via email.
Changes must be made before 8am PST on the day your order is scheduled to ship.
Call Customer Service at 1-800-657-8214 to cancel orders or make order changes. If your order needs to be canceled or changed, there is no penalty to do so prior to the package leaving our warehouse. If you need to cancel an order after it has left our warehouse, we will intercept the package. You will receive a refund minus the original shipping cost.
If you need to add or remove products from an order after it ships, you may be charged additional shipping fees for the new items.
In the event that you refuse your package or do not pay the duties and taxes, the package is usually returned back to us. If this happens you will be responsible for the return shipping costs and any duties, taxes or other fees. If we must abandon the package due to high return shipping costs, a $25 USD fee will be deducted from your final refund.